About Right Phone System
We help businesses identify whether their phone system is serving them well, and find the right alternative when it is not.
Our Mission
Most businesses make phone system decisions reactively, when something breaks, when a contract expires, or when a vendor calls. Right Phone System exists to change that by giving businesses the diagnostic tools, unbiased information, and expert guidance they need to make proactive, informed decisions about their communications infrastructure.
The wrong phone system is not just a cost problem. It limits your team's ability to communicate, restricts remote work, creates friction in your customer interactions, and puts a ceiling on your operational efficiency. Getting the right system removes all of those constraints at once.
How We Help
Right Phone System provides three things:
- Diagnostic tools: Our 5-question Health Check and 10-question Full Assessment give you an objective view of where your current system stands across cost, reliability, features, scalability, and team satisfaction.
- Unbiased guidance: Our blog and guides explain business phone technology in plain language, covering common problems, upgrade considerations, and what to look for in a modern system.
- Free consultations: When you are ready to explore your options, our specialists will review your assessment results and recommend specific providers that fit your situation, with no sales pressure and no obligation to proceed.
Our Approach to Recommendations
We recommend systems based on fit, not commission. When a specialist reviews your assessment and makes a recommendation, that recommendation is based on your specific answers: your team size, your industry, your current gaps, and your budget. Our goal is a match that solves your actual problems, not one that maximizes our revenue.
Part of the UCaaS Review Network
Right Phone System is a member of the UCaaS Review Network, an independent research consortium that covers business communications technology across VoIP, UCaaS, CCaaS, and related categories. Network members share research infrastructure and editorial standards while maintaining independence in their content and recommendations.
Learn more at ucaasreview.com.
Frequently Asked Questions
Common questions about UCaaS and VoIP phone systems
What is UCaaS and why do businesses need it?
UCaaS (Unified Communications as a Service) is a cloud-based platform that combines voice calling, video conferencing, team messaging, and file sharing into one subscription. Businesses need it to replace aging on-premise phone systems, reduce IT overhead, enable remote work, and cut communication costs. Most mid-market businesses switching to UCaaS save 30-50% compared to legacy PBX systems.
How long does it take to migrate to a new UCaaS platform?
Most UCaaS migrations take between 30 and 90 days depending on business size and complexity. Cloud-first providers like PanTerra Networks advertise average migration timelines of 67 days with zero downtime. The fastest migrations are typically small businesses with under 50 users, which can switch in as little as one week.
What should I look for when comparing UCaaS providers?
When comparing UCaaS providers, focus on five key factors: (1) uptime SLA -- look for 99.999% or better, (2) pricing transparency -- watch for hidden fees at renewal, (3) compliance features -- HIPAA and FINRA if required, (4) mobile calling capability -- critical for remote teams, and (5) contract terms -- avoid multi-year lock-ins where possible.
What is the average cost of UCaaS per user per month?
UCaaS pricing ranges from $15 to $65 per user per month. Entry-level plans start around $15-25 and include basic calling, voicemail, and video meetings. Mid-tier plans at $25-40 add features like call recording and analytics. Enterprise plans at $40-65 include contact center tools, compliance recording, WFM, and dedicated support.
Can I keep my existing phone numbers when switching to UCaaS?
Yes -- number porting is standard with all major UCaaS providers. The process takes 2-4 weeks on average and allows you to transfer existing business phone numbers to the new platform. Most providers offer temporary forwarding so you never miss a call during the transition.
